Return & Exchanges

Returns
Our returns policy lasts 14 days. If 14 days have gone by since you received your goods, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Returns process
To return your product you MUST notify us via email to support@beau-boutique.com before returning ANY item. Please state in the email:

Your name
Order/invoice number
Reason for returning the item/s
Whether you would like an exchange or refund

We will then contact you with a returns address to send your items to. Beau Boutique is not liable for returns lost in transit and we do not cover the cost of postage of any returns. Shipping costs are non-refundable (unless we agree that the item was defective or faulty).

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping item(s) over £20, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Non-returnable items

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 14 days after delivery
  • Personalised or bespoke goods
  • Items with hygiene concerns (earrings and ear cuffs)
  • Sale items. Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

FAULTY ITEMS
We pride ourselves on providing customers with excellent quality jewellery, and check all of our pieces prior to dispatching. However if your item is damaged in transit or you identify a manufacturing issue please contact us.

  • We will require an image of the damaged item, please email this to support@beau-boutique.com
  • Faulty items must be notified to us within 7 days of receiving your order.
  • Once your claim has been approved, the faulty item will need to be returned to us and your replacement item will be dispatched within 2 working days subject to availability. We will email you with a returns address.

Late or missing refunds
If you haven’t received a refund within 14 days of returning your goods, first check your bank account. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@beau-boutique.com

Changing or modifying an Order
Once you have placed the order it is processed immediately and cannot be modified or cancelled. To exercise your cancellation rights you would have to return the goods back to us within 14 days. If however you would like to change any delivery details i.e. name or address please email us immediately support@beau-boutique.com. We will try to adjust any delivery details providing you contact us within 2 hours from when you placed the order but can not guarantee we haven’t already started processing your order.

Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@beau-boutique.com. Exchanges are subject to availability.